A subtle aspect of the carrier`s changes to online documents involves changes to the terms and conditions of certain services. For example, in its online documents, a carrier presents specific benefits or insurance obligations. The standard priority clauses do not conclusively specify that a service-specific provision in the terms and conditions of sale “conflicts” with a provision on the same subject. The priority clause should be expanded to ensure that the terms and conditions that can be discussed in detail cannot be added or supplemented by those contained in online documents. Agreement format. Schedules and facilities identify services and describe negotiated rates for services provided. SLAs for online data services such as the MPLS and the dedicated internet access service are provided as annexes or as a reference available on websites indicated by network operators, as well as authorized usage guidelines (“AUPS”) from network operators. These online documents also contain airline service descriptions and rack rates. Some carrier sites are among the worst on the Internet. There are no helps to index or navigate.
Agreements on wireless services are more consistent. Sometimes there are no cross-references on online documents. Service descriptions and standard SLAs are largely non-existent, perhaps because wireless carriers provide the same services and offer the same handsets for business and individual customers. The exception is the M2M-Service, which is aimed exclusively at business customers. Wireless network operators explicitly guarantee and reject any idea that coverage or service will be available or continuously throughout a service area. The agreements are developed in the interest of the carriers. Standard carrier agreements are now as one-sided as they were when they were introduced more than 20 years ago. A Verizon Business Agreement “standard” emphasizes this point. With the exception of service level agreements (“SLAs”), the terms of sale in the carriers` standard agreements impose to a large extent customer obligations and requirements, such as site preparation, payment terms and usage restrictions, and may result in significant compensation to customers. A thorough check is warranted. While carriers are sensitive to customer counter-suggestions, the customer must request the changes. There is very little commitment to a more reasonable and balanced agreement among airlines.