Our offers are transparent and guarantee that we can meet all your support requirements without having to think about what is included in your contract or not. We offer these services to all our customers, regardless of their size. Remote support refers to any support we offer you that is not provided on-site. 22.0 Single Date The customer must not accept support from the system, with the exception of SYNCRO or one of its representatives. Many companies have paragraphs in the education that you may need to work occasionally ahours out of hours. This does not happen occasionally. 1.9. SYNCRO reserves the right to employ subcontractors to provide the services required under this contract. 2.9 The signing of the contract by the customer is considered to be the acceptance of the support schedule and therefore the acceptance of what is supported under the terms of the contract. 1.7.
SYNCRO is not responsible for assistance if the customer or any other party makes adjustments or extensions of the customer system without prior knowledge of the broadcast and written agreement of SYNCRO. If your employees usually return at 5:30 p.m. and evening or weekend work is usually casual, the first step is to make sure you have “self-service solutions.” Provide basic documentation and troubleshooting instructions to employees who work from home or ahours a-hours so they can solve minor problems. 11.1 SYNCRO prices for Services are listed in the support schedule. This agreement begins on the date indicated in the attached calendar. The contract is automatically renewed if the customer pays the current fee indicated by the supplier three months before the renewal date. 5.10 If a customer has an incident that is being worked on during normal business hours, which is not dissolved at 5:00 p.m., the support will not continue by default during the A-Hours period. As with all our services, we offer two all-inclusive IT support services. These are a standard all-inclusive fixed price from 7:00 to 19:00 hours Monday to Friday service or the same fixed price all inclusive a-hours support service offered 24-7. “Support Service” refers to all IT support services according to the support schedule. Assistance may include both proactive and reactive actions to maintain the system`s accepted operating status. There will be times when changes will be required, unlike support, to maintain the system`s accepted operating status.
These changes can be considered to be paid for. If you work in a time zone and your colleagues do, you need assistance in the evenings and on weekends, but not at night. However, if you have employees who work from different time zones or who have to support clients on the other side of the world or in areas like demining or public health where people never sleep, clocktime support is probably essential. How you manage ahours-a-hours-support IT depends on the size of the demand. If your customers and employees are likely to interact with your business in the evenings and on weekends – for example. B, small entrepreneurs, who often work antisocial hours, or companies whose customers buy or use their products or services in their free time – you`ll probably need some a-service support. 4.7.1 All supported calls receive a response over an 8-hour period of work. 24.0 Applicable law This agreement is governed by the laws of England and Wales and is interpreted in accordance with the laws of England and Wales, and the parties irrevocably submit to the exclusive jurisdiction of the courts in England and Wales to settle any disputes that may arise under this agreement, except that LE SYNCRO has the right , at its sole discretion, to initiate and pursue proceedings in alternative jurisdictions.